Attention: Alzheimer's Queensland community services clients and families

In order to protect our clients and staff during this latest increase of COVID-19 transmission in the community, AQ has made the decision that all staff will be required to wear masks while attending to client services in the community.


Attention: families of residents at Alzheimer’s Queensland residential aged care facilities

AQ has made the decision to reinstate mandatory Mask wearing for all visitors, staff and contractors who enter our residential care facilities.

Surgical masks must be worn at all times whilst in the facility.  One will be provided to you on entry.

We encourage all visits to be conducted in a well-ventilated area of the facility and highly recommend visits take place in residents' rooms, outside areas or gardens if possible.  We ask that care be taken when the visit does take place in communal areas to not overcrowd these areas when visiting.

Our focus as always is to deliver quality, safe care to our residents, all visitors will be required to adhere to the following protocols:

  1. A negative RAT is a requirement of entry to our facilities, which you will be asked to complete at the facilities testing station.
  2. Visitors are not to enter our homes if they are unwell with any symptoms no matter how slight, this includes all symptoms of COVID-19 and/or fever.  This would include; runny nose, cough, sore or scratchy throat, fatigue, headache and sudden loss of taste or smell.
  3. If you are a close contact (e.g., live with someone who has tested positive for COVID-19 in the last 7 days, you cannot enter.
  4. If you have tested positive for COVID-19 in the last 7 days or remain symptomatic 7 days after your positive test you cannot enter our facilities.  You must be completely without symptoms before you enter.
  5. You must truthfully complete the screening questions at the facilities testing station prior to entry on each occasion.

Although not mandated, we strongly encourage vaccination, including boosters for all visitors.

As we have throughout the pandemic special considerations will be given to those visitors who are attending their loved ones who are receiving end of life care.  Please contact the Director of Care and we will work with you to facilitate visits.

If you have any questions or concerns please contact the Director of Care for the individual facility:

  • Garden City Aged Care Service -  Phone: 07 3349 0110
  • Rosalie Nursing Care Centre - Phone: 07 3367 0132
  • Windsor Aged Care Services - Phone: 07 3357 9099

In addition, you may wish to seek advice or access information from The Older Persons Advocacy Network (OPAN), they also have a free call number operating from 8am - 8pm, Monday - Friday and 10am - 4pm, Saturday on free call 1800 700 600.  This service is designed to address specific concerns, and to assist you with these concerns.  Please visit their website - for more information.

Stay well, and stay safe!

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